Frequently Asked Questions
How can I book a tour?
Complete/submit a reservation form under tab of “Reserve your Tour” with all information required. Once submitted, you will receive an automated confirmation voucher via email. A E50 deposit is needed. Without it your tour is not reserved.
Why do I need to give you my credit card information?
In order to avoid spam and reassure us of your attendance, we will only need your credit card information as a guarantee. We reserve the right to charge your credit card in accordance with our cancellation policy. It will not be charged unless you fail to provide us with a cancellation notice 7 days prior to the tour date, or you fail to show up without a notice.
I have submitted a reservation form but have not received confirmation voucher. Why is that?
Our apologies for any stress or any inconvenience. At times the confirmation vouchers are sent to your spam folder. We kindly ask to check your spam folder and if you still cannot locate it please contact us via email and will re-send the voucher. We recommend that you add us on your address list so this can be avoided in the future. email@example.com
What happens if the group does not fill up?
The tour is still executed. We only cancel a tour upon written request in accordance with our cancellation policy.
Do we get charged if the boat does not dock?
Absolutely not! This is out of your control. A fee would be charged if the tour was cancelled for any other reason within the 7 days cancellation period.
What happens if someone in the group is a “NO SHOW” on the day of the tour?
Each party within the group is financially independent (as each submits their own guarantee for service). A No-Show will not affect the rate for the other members of the group. The per person rate will remain the same if someone cancels 7 days prior to the tour date or no show they day of the service. As per our policy, we reserve the right to charge the individual(s) who cancel less than 7 days before a tour or does not show up the day of the tour, for their portion of the amount due for the tour.
How do I cancel my reservation/participation in a group?
As per our cancellation policy, we require a written notification/request to cancel via email 7 or more days prior to the tour date for cancellation without any penalty. Please include the name on the reservation, the number of guests cancelling, the group name/number and tour date. Once received we will send an email confirming cancellation. Please note if this notification is received less than 7 days prior to the tour date, we do reserve the right to charge you the full amount due for your individual party within the group.
What type of vehicle will you use for the tour?
Depending on the group size, we will either use Mercedes sedan or minivan. If the group is larger than 8 people, we will use multiple minivans or minibus, depending on availability. To see the vehicles , please go to the ” Vehicle” tab.
Can individuals from different cruise ships join the same tour?
No. Many risks associating a tour with individuals from different ships, such as different in port timing, and terminal locations. We will not accommodate individuals from different cruise ships in executing a tour.
Where do we locate our driver upon arrival?
Our escort driver will be waiting at the gangway of your cruise ship or outside the cruise ship terminal. The escort driver will be holding up a sign with the group’s name on it. The email that accompanies the voucher you receive at the time of booking will indicate the meeting point for each specific port.
We recommend that you meet on-board before exiting the ship. This way you are all together when meeting your escort driver and the tour can commence much more efficiently. Otherwise, the wait time for others will be 20minutes, after which time the tour will proceed.This applies to sharing group tours.
Please note when you book with Via Amalfi, you will receive an automated confirmation with two links. One which will provide information about conditions and terms. The other link will provide where the pick up will be.
What is the tipping policy?
They are not included in the official rates, and really depend on the clients’ satisfaction with the overall tour and guide. Gratuities are viewed as a token of appreciation.
Usual tipping rates in Italy are anywhere from 10% – 25%.
Are prices per person?
Yes. Based on the number of participants registered for the tour. As the cancellation policy states, 7 days or more days prior to the date of tour. The rate per person is locked in 6 days prior to the tour date.
I registered the maximum number of guests for 8 for my group and I have two guest in my personal party. Why does my voucher show the rate for 2 people, not the rate that is shown on the website for 8 people?
The voucher which was received upon booking represents the rate per person based on the total number of people currently registered in the group.
Each time someone joins or cancels the group you will receive an automated confirmation voucher reflecting the new group size, new rate and contact information for the members of the group.
Have not received your email. Why?
We reply to emails within 24hrs. if you have not received a reply please contact as at the following number 1800
Is it true the Vatican is closed on Sundays? If so, what else can be done or arrange for us.
The Vatican museum and the Sistine Chapel are closed every Sunday except for the last Sunday of every month. The Basilica of St. Peter’s is always open to visit. With luck you might have the opportunity to see the Pope as he gives a Blessing on this day. When the Vatican is closed it will be replaced with other sites to see. If there is something that you wish to see let us know. We will do our best to be flexible and accommodating.
What is the difference between tour guide and a driver-guide
A tour guide has a license, usually issued by the state/country. A tour guide has attended school to learn all about the sites you will see and is permitted to go into the historical sites with you and provide you with ample historical information. Their services are an additional cost.
As for a tour/escort driver is licensed to operate the vehicle but is not licensed in regards to going on sites. The tour/escort driver has not attended guide school. However, many of them are well equipped in providing a great deal of information of the sites that you would be visiting. Their services will be more economical. The difference is that they can only provide the information while in the vehicle. Once outside the vehicle, they cannot as they would be fine by the public police.
What is the difference between tour guide and a tour escort in regards to a bus with over 8 passengers?
Bus with driver and tour guide: A tour guide has a license, usually issued by the state/country. A tour guide has attended school to learn all about the sites you will see and is permitted to go into the historical sites with you and provide you with ample historical information. Their services are an additional cost.
Bus with driver and tour escort: A tour escort is training to be a guide but does not yet have a permit. However, they are well diverse, presently and constantly studying as they are in school. They are ample to provide informative information. They speak Fluent English and very professional. Unfortunately they are only allowed to provide information while in the vehicle. Their services will be more economically more feasible.
Are entrance fees included in the original price quotes?
There tours where tickets are included and tours where tickets are not included. Please check the information of each tour.